Current Subscriber Services

We need to hear from YOU!

We are moving toward delivering MOBILE tickets via EMAIL. These MOBILE Tickets have many advantages over our old full-page paper tickets.

• They are easy to access on your phone
• They may be added to your Google or Apple Wallet
• If you still want to print them, multiple tickets print per page, in black and white only, saving paper and ink.
• If you exchange your tickets, your exchange confirmation will contain new MOBILE Tickets.
• You can even take a screenshot of a ticket and send it to your friends if they’re arriving separately. (make sure you send a different ticket to each patron)

When you arrive at the Theatre, you can skip the Box Office lines and go directly to the Ushers to have the barcodes on your MOBILE ticket scanned for entry.

Our plans are to send your your MOBILE Tickets via email, a few weeks before the show, when the Box Office opens.
You will also receive your MOBILE Tickets again, about 4 days before your scheduled performance.

In the interim, if you made any changes to your tickets, the new tickets will automatically overwrite the old ones.

Please complete the Google Form below, to let us know your preferred Subscription Ticket Delivery Method. You may also call the office at 782-2211 with this information.

Absolutely!

You can complete the Subscription Ticket Delivery Google Form here >> or in the “NEW – Mobile Ticketing” section above.

OR call the Box Office at 207-782-3200 and request to have your Subscription Ticket Delivery preference set to MOBILE.

We will email your MOBILE Tickets when the Box Office opens for each show, and then about 4 days before your scheduled performance.

You sure can.

Just call the Box Office at 207-782-3200 and request to have your tickets emailed. Print them out, or prepare to display them on your phone. At the Theatre, you can skip the Box Office line and see an usher to be seated.

If you want to change your Subscription Ticket Delivery DEFAULT, please complete the Google Form found above.

Whether you purchased your Flex Subscription online, or over the phone, when you know when you would like to attend any or all of the shows, or when you would like to use your Bonus Ticket, call the Box Office at 782-3200. They will exchange your Flex Vouchers into actual tickets for the show(s).  You may want to check out the seating charts online for availability prior to calling.

One of your EXCLUSIVE Subscriber benefits is FREE EXCHANGES.  We ask that you notify us no later than 24 hours prior to your scheduled performance so that we have a chance to re-sell your now-empty seat.

Call the Box Office at 207-782-3200 to exchange your tickets into a different performance of the SAME SHOW.

No. Please call the Box Office at 207-782-3200 to exchange your tickets into a different performance of the SAME SHOW.

You will receive one Bonus ticket for each Full Subscription purchased. Select partial Subscriptions are also eligible for Bonus Tickets.

A Bonus ticket may be used to bring another person to any single show in the subscription series.

We have a record of your Bonus tickets and whether they have been used or not. If you plan on using your Bonus tickets in conjunction with your regular seats, just call to reserve them at any time. We may have to move your seats if you want to sit together.

If you would like to give a Bonus ticket to a friend:

We can reserve the tickets under your name or theirs.

• You can call us and we will make arrangements
• You can have them call the Box Office and say they are using your Bonus tickets
• We can email you a document for you to print out and give away.  This document will contain all the information they will need to reserve their seats for a show using your Bonus Ticket(s).

You will be able to schedule your Bonus ticket throughout the season, any time after the Flexible subscription renewal period begins.

If the seats next to your regular seats are already taken, we may have to move your seats for that show but that won’t affect your seating for renewal purposes.

As a Subscriber, you will not be charged fees when purchasing additional Adult tickets throughout the season. Youth and 35 Below* tickets are already steeply discounted, and are not eligible for “no fees”

At this time, in order to have the fees discounted, you must call the Box Office at 207-782-3200 to purchase your tickets.

This discount may not apply to special events or co-productions.

*FREE 35 Below Membership required to access 35 Below discount. Read more about 35 Below Membership

If you are a subscriber to the Same-Day Plan, the seats you chose when you purchased or renewed your subscription remain reserved until the end of the early renewal period. Once that period ends, your seats return to the “pool” of unreserved seats and are available to any new or renewing subscribers. That doesn’t mean you can’t get them; if they are not taken when you call to renew, we will gladly reserve them for you.

Reservations for Bonus tickets and single ticket “Round Outs” are not guaranteed to be automatically transferred to your renewal instructions. Make sure you respond to Renewal Notices ASAP, and request this when renewing.

During the early renewal period you can move your seats to a new day or location if it is available. If it is not, you may make an alternate seat request for those seats if they become available at the close of the early renewal period. These requests will be accommodated prior to the start of the subscription period for the Flexible Plan. Your subscription must be paid in order to reserve seats.

A “wait list” will be maintained in the order of the requests. No alternate choices will be marked on the seating charts. Alternate seating will be made on a first-come, first-served basis. Renewing Same-Day subscribers will get priority for alternate seating choices. All alternate seating requests will be handled prior to the start of the Flexible Plan renewal period.

“Early Bird” renewals: In certain situations, you may purchase additional tickets to be seated with you at the time of renewal. These tickets when combined with your Bonus Tickets must cover any additional seat in all four Subscription Shows. Call 782-2211 for assistance.

After the Flexible subscription renewal period begins, you may purchase additional single tickets throughout the season. You will not be charged fees when purchasing additional Adult tickets.

If the seats next to your regular seats are already taken, we may have to move your seats for that show but that won’t affect your seating for renewal purposes (Same Day subs only).

Yes. But you may not be able to get the exact same seats for every show. We will make note of the day and seats you would like, and seat you as close to that pattern as possible. When next season’s renewal period starts, we should be able to move you to those seats.

No. Same Day Subscriptions are not available online. You may purchase Choose Your Seats or Flex Subscriptions online.

No. Choose Your Seat plans are different from Same Day plans.  There is no seating seating assignment to reference.  Same Day plans have seating assignments for a specific performance (First Friday Eve) in the schedule which trigger the renewals.

If you are interested in switching to Same Day, make sure you respond to Early Renewal Notices, and request the change when renewing. Otherwise, you may renew your Choose Your Seat online or by calling us.

Current Flexible Plan subscribers may also enter the Same-Day subscription plan during this renewal period, but seating is subject to availability. They, too, may specify an alternate seating choice if it should become available.