Subscriber FAQs

Absolutely!

One of your EXCLUSIVE Subscriber benefits is FREE EXCHANGES.  We ask that you notify us no later than 24 hours prior to your scheduled performance so that we have a chance to re-sell your now-empty seat.

Call the Box Office at 207-782-3200 to exchange your tickets into a different performance of the SAME SHOW.

Absolutely!

Just all the Box Office at 207-782-3200 and request to have your tickets emailed. Print them out, or prepare to display them on your phone. At the Theatre, you can skip the Box Office line and see an usher to be seated.

No. Please call the Box Office at 207-782-3200 to exchange your tickets into a different performance of the SAME SHOW.

You will receive one Bonus ticket for each Full Subscription purchased.

A Bonus ticket may be used to bring another person to any single show in the subscription series.

We have a record of your Bonus tickets and whether they have been used or not. If you plan on using your bonus tickets in conjunction with your regular seats, just call to reserve them at any time. We may have to move your seats if you want to sit together.

If you would like to give a Bonus ticket to a friend:

We can reserve the tickets under your name or theirs.

• You can call us and we will make arrangements
• You can have them call the Box Office and say they are using your Bonus tickets
• We can email you a paper copy of your Bonus Ticket for you to print out and give away.  These “tickets” contain all the information they will need to reserve their seats for a show.

You will be able to schedule your Bonus ticket throughout the season, any time after the Flexible subscription renewal period begins.

If the seats next to your regular seats are already taken, we may have to move your seats for that show but that won’t affect your seating for renewal purposes.

“Early Bird” renewals: In certain situations, you may purchase additional tickets to be seated with you at the time of renewal. These tickets when combined with your Bonus Tickets must cover any additional seat in all four Subscription Shows. Call 782-2211 for assistance.

After the Flexible subscription renewal period begins, you may purchase additional single tickets throughout the season. You will not be charged fees when purchasing additional Adult tickets.

If the seats next to your regular seats are already taken, we may have to move your seats for that show but that won’t affect your seating for renewal purposes (Same Day subs only).

As a Subscriber, you will not be charged fees when purchasing additional Adult tickets throughout the season. Youth tickets are already steeply discounted, and are not eligible for “no fees”

At this time, in order to have the fees discounted, you must call the Box Office at 207-782-3200 to purchase your tickets.

This discount may not apply to special events or co-productions.

If you are a subscriber to the Same-Day Plan, the seats you chose when you purchased or renewed your subscription remain reserved until the end of the early renewal period. Once that period ends, your seats return to the “pool” of unreserved seats and are available to any new or renewing subscribers. That doesn’t mean you can’t get them; if they are not taken when you call to renew, we will gladly reserve them for you.

Reservations for Bonus tickets and single ticket “Round Outs” are not guaranteed to be automatically transferred to your renewal instructions. Make sure you respond to Renewal Notices ASAP, and request this when renewing.

During the early renewal period you can move your seats to a new day or location if it is available. If it is not, you may make an alternate seat request for those seats if they become available at the close of the early renewal period. These requests will be accommodated prior to the start of the subscription period for the Flexible Plan. Your subscription must be paid in order to reserve seats.

A “wait list” will be maintained in the order of the requests. No alternate choices will be marked on the seating charts. Alternate seating will be made on a first-come, first-served basis. Renewing Same-Day subscribers will get priority for alternate seating choices. All alternate seating requests will be handled prior to the start of the Flexible Plan renewal period.

Yes. But you may not be able to get the exact same seats for every show. We will make note of the day and seats you would like, and seat you as close to that pattern as possible. When next season’s renewal period starts, we should be able to move you to those seats.

No. Choose Your Seat plans are different from Same Day plans.  There is no seating seating assignment to reference.  Same Day plans have seating assignments for a specific performance (First Friday Eve) in the schedule which trigger the renewals.

We will do our best to evaluate any Choose Your Seat subscriptions to see if they would work as a Same Day subscription and offer you a Same Day subscription for the upcoming season.

If you are interested in switching to Same Day, make sure you respond to Early Renewal Notices, and request the change when renewing.

Current Flexible Plan subscribers may also enter the Same-Day subscription plan during this renewal period, but seating is subject to availability. They, too, may specify an alternate seating choice if it should become available.