Current Subscriber Services

We need to hear from YOU!

We are moving toward delivering MOBILE tickets via EMAIL. These MOBILE Tickets have many advantages over our old full-page paper tickets.

• They are easy to access on your phone
• They may be added to your Google or Apple Wallet
• If you still want to print them, multiple tickets print per page, in black and white only, saving paper and ink.
• If you exchange your tickets, your exchange confirmation will contain new MOBILE Tickets.
• You can even take a screenshot of a ticket and send it to your friends if they’re arriving separately. (make sure you send a different ticket to each patron)

When you arrive at the Theatre, you can skip the Box Office lines and go directly to the Ushers to have the barcodes on your MOBILE ticket scanned for entry.

Our plans are to send your your MOBILE Tickets via email, a few weeks before the show, when the Box Office opens.
You will also receive your MOBILE Tickets again, about 4 days before your scheduled performance.

In the interim, if you made any changes to your tickets, the new tickets will automatically overwrite the old ones.

Please complete the Google Form below, to let us know your preferred Subscription Ticket Delivery Method. You may also call 782-3200 or EMAIL the Box Office  with this information.

FIRST: You must have selected EMAIL as your ticket delivery method when you placed your order, or requested tickets to be emailed to you at a later time. If you cannot locate the "View Your Tickets" link on any of our communications, your tickets will be printed out and waiting for you to pick up at the Box Office.

If this is the case and you wish to use Mobile Tickets, you may call 782-3200 or EMAIL the Box Office to request Mobile Tickets. When you receive the new email you will find the "View Your Tickets" link.

Look for the "View Your Tickets" link in your original confirmation, exchange confirmation or pre-show email. Clicking that link takes you to the Online Ticket Page. There, you will find your tickets and have the following options:

• Display the online ticket page, as is, for entry. Ushers will scan a different ticket for each patron in your party.
• You may also take a screenshot of your ticket. Make sure it includes the performance date/time and seating location and the entire barcode. This is a great way to send tickets to your guests if they may arrive separately from you. To avoid delays in seating, make sure you know which ticket is yours, and don't send two people the same ticket.
• Add them to your Apple or Google digital wallet.
• Use the handy Print Order button to print them out - two tickets will print on each page in black and white.

All versions of a valid ticket will work and will scan just fine - the online ticket, a screenshot of it, the printed version, and even the old-style Print-at-Home PDF tickets that were sent before we enabled mobile tickets, and tickets added to Apple/Google Wallet.

NOTE:

• If you have tickets on multiple orders you will have to access each order from its own "View Your Tickets" link. You may then collect all the tickets in a single digital wallet.
• If your ticket has been exchanged or refunded it will scan as invalid on entry. Your "View Your Tickets" link will always reflect the most current tickets on that Ticket Order.
• If you had the entire order refunded and then purchased new tickets, you will need to make sure you are accessing your tickets through the confirmation email for the new order. The link in the old email will return an error.

What kind of information?

Mobile tickets contain information about our location, where to park, when to arrive, how long the show is, and if there is anything audience members should be aware of, like flashing lights or surprising audio or visual effects.  They also can remind you about special pre or post-show events like tastings and discussions.

Much of this information is included in the pre-show email, but once you've added the ticket to your digital wallet, or printed it out, why go back to an email?

On the Online Ticket Page: Click "See Details" at the bottom left of each Mobile Ticket. This information will be included on the printable ticket.

In a Google Wallet: click the three dots in the upper right corner of your ticket/pass.

In an Apple Wallet: click the circle with three dots in the upper right corner of your ticket/pass.

No. You can open your online ticket(s) from any "View Your Tickets" link in your original confirmation, exchange confirmation or pre-show email and use it just like that on your phone.

While adding to Apple or Google Wallet is a great idea and the most convenient option, if you are unfamiliar with or do not use digital wallets you can skip this step.

Once you access your tickets through the provided link, you may also take a screenshot, print your tickets via the handy Print Order button found on the webpage, or simply open up that page on your mobile device.

All versions of a valid ticket will work and will scan just fine - the online ticket, a screenshot of it, the printed version, and even the old-style Print-at-Home PDF tickets that were sent before we enabled mobile tickets, and tickets added to Apple/Google Wallet.

If your ticket has been exchanged or refunded at any point, it will scan as invalid on entry. If you exchange your ticket, remember to add the new one to your digital wallet. See About Digital Wallets FAQ, below, for details.

Online Ticket Page

Ticket in Google Wallet

Ticket in Apple Wallet

Adding a ticket to a digital wallet does not invalidate other versions of that ticket. So whether or not you have added your ticket to your digital wallet, you can still use any other form of that ticket. This includes on the online ticket page, accessed through the "View Your Tickets" link (or a screenshot of it), a printed ticket from the online ticket page, the old PDF ticket, or a printed ticket picked up at the Box Office.

As long as the ticket is valid (e.g. has not been refunded or exchanged away) and hasn't been scanned already, all versions will work just fine!

Tickets in your Apple and Google Wallet are accessible without an internet connection, as are screenshots saved on the patron's mobile device. And of course, printed tickets don't require the internet!

Pulling up the online ticket from the "View Your Tickets" link in an email is the only option that does require internet or cell service.

If you have exchanged anything on your order, make sure you accessed your new tickets using the "View Your Tickets" link on the Exchange confirmation or most recent pre-show email and have added the most recent ticket to your digital wallet, or have the most recent screenshot, or printed ticket.

You don't have to do this unless you will be arriving at the theatre at different times and may not be ready to take your seats at the same time.  Your friend can't be seated if their ticket is on your phone and you are in the theatre already.  You can't leave a Mobile Ticket at the Box Office for them to pick up, either.

If you do need to share a ticket with a fellow attendee, access your tickets using the "View Your Tickets" link and:

• Take a screenshot of their ticket and text or email that image to your friend. Make sure that you get everything from the show name and the entire barcode in your screen shot. It's also a good idea to send a screen shot of the important information about the performance.
  

  Online Ticket Page: Ticket Area

Online Ticket Page: Show Details

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  Print out your tickets, cut them apart, and give it to them in person (just as you could with any printed ticket). Click the "Print Order" button to get printable tickets.

• Make sure the Ushers only scan YOUR ticket, and NOT your friend's. You don't want their ticket to look like they've already been admitted.
  

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It depends on how you are accessing your tickets. Here are details for each method!

The online ticket page, accessed through the "View Your Tickets" link:

• The information on the online ticket page is fetched fresh each time you access it. In other words, you will only see currently valid tickets, with current information, when you load the online ticket page.

See "About Digital Wallets" below.

Can a ticket be added to one digital wallet multiple times, or be added to multiple digital wallets?

It depends on the type of wallet. Put simply, Google Wallet tickets are unique, while Apple Wallet tickets function more like a printable ticket. Here's how it works:

Google Wallet:

• If the ticket is already in Google Wallet, it cannot be added again - to that same wallet or any other Google Wallet. You will receive a message that notifies them the ticket is already in a wallet if you attempt to do so.
• If a ticket has been removed from Google Wallet, you will be able to add it again, either to the same Google Wallet or a different one.

Apple Wallet:

• You can add the same ticket to Apple Wallet repeatedly, but each new add will override the last one, so one ticket can only exist in one Apple Wallet one time.
• One ticket can, however, be added to more than one Apple Wallet - unlike with Google, there is no check that prevents this.

Do mobile tickets update in real time if the information for that ticket changes?

Google Wallet:

• Tickets in Google Wallet update automatically if information changes - e.g. if relevant information on the Event is updated, it will also update Google Wallet tickets. And when a ticket is refunded, it is also automatically deactivated in Google Wallet.

Apple Wallet:

• Tickets in Apple Wallet do not receive updates. If the Event information changes, you will need to return to the online ticket page, using the "View Your Tickets" link, and re-add the ticket to your Apple Wallet to reflect the new information.

Absolutely!

You can complete the Subscription Ticket Delivery Google Form here >> or in the “NEW – Mobile Ticketing” section above.

OR call the Box Office at 207-782-3200 and request to have your Subscription Ticket Delivery preference set to MOBILE.

We will email your MOBILE Tickets when the Box Office opens for each show, and then about 4 days before your scheduled performance.

You will receive a new Mobile Ticket link in the Exchange Confirmation email. 

Other tickets on your Subscription Order will not be affected.  Clicking any previously sent Mobile Ticket Links will reflect the new tickets.  Read all about Mobile Tickets above.

You sure can.

Just call 782-3200 or EMAIL the Box Office and request to have your tickets emailed. You may print them out, or prepare to display them on your phone. At the Theatre, you can skip the Box Office line and see an usher to be seated.

If you want to change your Subscription Ticket Delivery DEFAULT, please complete the Google Form found above.

The earlier you make your reservation, the better. Flex Subscribers can make a reservation for one or all of the shows at any time.  All seating is subject to availability.

Whether you purchased your Flex Subscription online, or over the phone, when you know when you would like to attend any or all of the shows, or when you would like to use your Bonus Ticket, call the Box Office at 782-3200. They will exchange your Flex Vouchers into actual tickets for the show(s).  You may want to check out the seating charts online for availability prior to calling.

To receive Mobile Tickets, make sure you selected “Email” as your delivery method on your Subscription Purchase.

If you didn’t and would like to change your DEFAULT delivery method to “Email” and receive Mobile Tickets all season long, please complete the Subscription Ticket Delivery Google Form here >> or in the “NEW – Mobile Ticketing” section above.

Once your delivery method is “Email”, Any time you call to exchange your Flex Vouchers into actual seats for a performance, you will receive an Exchange Confirmation Email containing the link to access your Mobile Tickets.

You may access all reserved tickets (not Flex Vouchers) through any Ticket Link associated with your Subscription Order.

If you would just like to receive email tickets for a particular show, ask at the time you reserve your seats, or contact the Box Office at 782-3200 or EMAIL the Box Office to request Mobile Tickets for the desired show We can email you a link.

Flex Subscribers who wait until the last minute to make a reservation risk discovering limited availability or a sold out performance. Should this happen,  Subscribers are placed on a priority waiting list.  We will make every effort to accommodate you, but unfortunately we cannot always guarantee you a seat.

Of course you can. 

It is helpful if you notify us. Then we can note their name on the tickets for ease of pick up at the Box Office. Otherwise, they will have to ask for them under your name.

If your guest cannot attend on your scheduled performance, please call to exchange your tickets into a performance that works for them. We ask that you notify us no later than 24 hours prior to your scheduled performance so that we have a chance to re-sell your now-empty seat.

Please let your guest know that if, for any reason, they are unable to attend, to please contact the Box Office at 782-3200 so we may release those tickets.

One of your EXCLUSIVE Subscriber benefits is FREE EXCHANGES.  We ask that you notify us no later than 24 hours prior to your scheduled performance so that we have a chance to re-sell your now-empty seat.

All exchanges are subject to availability. Voucher allowances may be made for exchanges made during the final performance of any run, or the final show of the Season.

Call the Box Office at 207-782-3200 to exchange your tickets into a different performance of the SAME SHOW.

No. Please call the Box Office at 207-782-3200 to exchange your tickets into a different performance of the SAME SHOW.

Only if you notified us at least 24 hours in advance of your reservation to release your tickets for sale.

Otherwise, you will need to purchase a new ticket. When you decide not to attend and don’t cancel your reservation, your seats remain reserved and empty, and unfortunately we turn away patrons who might be hoping to see a sold-out performance.

Out of courtesy, if you will not be using your reservation, please contact us no later than 24 hours prior to your scheduled performance so we can release your tickets for others to enjoy the show. 

You will receive one Bonus ticket for each Full Subscription purchased. Select partial Subscriptions are also eligible for Bonus Tickets.

A Bonus ticket may be used to bring another person to any single show in the subscription series.

We have a record of your Bonus tickets and whether they have been used or not. If you plan on using your Bonus tickets in conjunction with your regular seats, just call to reserve them at any time. We may have to move your seats if you want to sit together.

If you would like to give a Bonus ticket to a friend:

We can reserve the tickets under your name or theirs.

• You can call us and we will make arrangements
• You can have them call the Box Office and say they are using your Bonus tickets
• We can email you a document for you to print out and give away.  This document will contain all the information they will need to reserve their seats for a show using your Bonus Ticket(s).

You will be able to schedule your Bonus ticket throughout the season, any time after the Flexible subscription renewal period begins.

If the seats next to your regular seats are already taken, we may have to move your seats for that show but that won’t affect your seating for renewal purposes.

As a Subscriber, you will not be charged fees when purchasing additional Adult tickets throughout the season. Youth and 35 Below* tickets are already steeply discounted, and are not eligible for “no fees”

At this time, in order to have the fees discounted, you must call the Box Office at 207-782-3200 to purchase your tickets.

This discount may not apply to special events or co-productions.

*FREE 35 Below Membership required to access 35 Below discount. Read more about 35 Below Membership

If you are a subscriber to the Same-Day Plan, the seats you chose when you purchased or renewed your subscription remain reserved until the end of the early renewal period. Once that period ends, your seats return to the “pool” of unreserved seats and are available to any new or renewing subscribers. That doesn’t mean you can’t get them; if they are not taken when you call to renew, we will gladly reserve them for you.

Reservations for Bonus tickets and single ticket “Round Outs” are not guaranteed to be automatically transferred to your renewal instructions. Make sure you respond to Renewal Notices ASAP, and request this when renewing.

During the early renewal period you can move your seats to a new day or location if it is available. If it is not, you may make an alternate seat request for those seats if they become available at the close of the early renewal period. These requests will be accommodated prior to the start of the subscription period for the Flexible Plan. Your subscription must be paid in order to reserve seats.

A “wait list” will be maintained in the order of the requests. No alternate choices will be marked on the seating charts. Alternate seating will be made on a first-come, first-served basis. Renewing Same-Day subscribers will get priority for alternate seating choices. All alternate seating requests will be handled prior to the start of the Flexible Plan renewal period.

“Early Bird” renewals: In certain situations, you may purchase additional tickets to be seated with you at the time of renewal. These tickets when combined with your Bonus Tickets must cover any additional seat in all four Subscription Shows. Call 782-2211 for assistance.

After the Flexible subscription renewal period begins, you may purchase additional single tickets throughout the season. You will not be charged fees when purchasing additional Adult tickets.

If the seats next to your regular seats are already taken, we may have to move your seats for that show but that won’t affect your seating for renewal purposes (Same Day subs only).

Yes. But you may not be able to get the exact same seats for every show. We will make note of the day and seats you would like, and seat you as close to that pattern as possible. When next season’s renewal period starts, we should be able to move you to those seats.

No. Same Day Subscriptions are not available online. You may purchase Choose Your Seats or Flex Subscriptions online.

No. Choose Your Seat plans are different from Same Day plans.  There is no seating seating assignment to reference.  Same Day plans have seating assignments for a specific performance (First Friday Eve) in the schedule which trigger the renewals.

If you are interested in switching to Same Day, make sure you respond to Early Renewal Notices, and request the change when renewing. Otherwise, you may renew your Choose Your Seat online or by calling us.

Current Flexible Plan subscribers may also enter the Same-Day subscription plan during this renewal period, but seating is subject to availability. They, too, may specify an alternate seating choice if it should become available.