Box Office Information
Box Office Hours
Single Tickets are available online or by calling 207-782-3200
Call 207-782-3200 to Subscribe or inquire about Group Sales.
The Box Office opens two weeks prior to the opening of each show. All other times, calls are forwarded to the Business Office.
Monday – Friday 12 noon – 5:00 pm
Performance days – 12 noon – intermission (actual hours may vary)
or CALL (207) 782-3200
The Box Office at The Public Theatre is located at the corner of Lisbon & Maple streets in downtown Lewiston.
Summer Hours: June – August
Ticket sales through Business Office
Monday – Thurs 9:00 am – 4:30 pm
When planning to visit the Business Office during the summer, it is always recommended to call ahead.
When you visit
-
- For the comfort of our performers we keep the theatre cool year-round. Please plan accordingly.
- Information about directions and Parking may be found here >>
- For your convenience, the curb in front of our doors is reserved for patron drop-off.
- The building opens one-hour prior to curtain.
- Concessions are on sale prior to the show and may be taken into the theatre.
Single Tickets
Single tickets can be purchased for any performance:
- $35 – Adult
- $20 – 35 Below. Read about this discount program for theatre-lovers ages 19-35.
- $15 – Youth (4 – 18) – see individual shows for age recommendations
All Single Ticket prices include any applicable fees, regardless of method of payment. All phone/walk-in reservations need to be paid for 48 hours in advance of the performance.
Special events and booked-in performances may have different pricing. See individual events.
All sales are final. No refunds will be issued. Exchanges may be made according to our Exchange Policy. Please note exchanges cannot be made after a performance has taken place.
Are my children old enough to enjoy the show?
No children under 4 years-old will be admitted to any performance, except for the spring children’s show. No babes in arms, or lap children. If you have purchased a ticket for a child too young to attend, please contact The Box Office for a refund. For older children and regular performances, it is up to you. You will find age recommendations for each show based on how we are selling the shows to school groups.
Group Ticket Sales
The group rate price is $30.00 per ticket – $5 off our Adult ticket (Adult tickets are $35)
Group Rate tickets are available for a party of ten or more adult priced tickets.
35 Below and Youth rate tickets are not eligible for, nor do they count toward, the group rate discount as these tickets are already sold at a discounted price.
BOOK YOUR GROUP EARLY – Groups may reserve for any show at any time by calling (207) 782-3200. You cannot reserve Group Rate tickets ONLINE. Please call us to reserve your group.
In order to receive the Group Rate you will have to organize your group, make your reservation, pay for it in advance, and designate one person to pick up all of the tickets to distribute to your group.
You will find helpful hints, and details about our group sales policy here:
Subscriptions
Subscribers enjoy great benefits like first choice of seats before they go on sale to the general public, free exchanges, no fees when purchasing additional tickets, and a FREE Bonus Ticket! Interested in becoming a Subscriber?
Read more about Subscriptions >>
Gift Certificates
Gift Certificates may be redeemed for one or more tickets to any show at The Public Theatre. Gift Certificates have no cash value and are not refundable. They do not expire and are worth the value of the items indicated at the time of purchase.
You can now purchase gift certificates online through our secure website to be mailed to you or the recipient ($2 shipping fee applies), or for pick-up.
Want to order by phone? Call (207) 782-3200
Holiday 2024 Gift Certificate Order Deadlines
MAILING: Order by Thurs, Dec 12 – 5pm for GC to be mailed to you or recipient.
PICK UP: Order by Thur, Dec 19 – The office will close for the Holiday Friday, Dec 20 at noon. Calling ahead is recommended.
EMAIL: E-Gifts and M-Gifts are coming soon. Email or Text a gift to the theatre-lover on your list any time!
Please call 207-782-3200 to purchase over the phone.
Electronic Gift Cards
NEW! You can Email or Text a gift to the theatre-lover on your list.
Electronic (E or M) Gift Cards are sold in dollar amounts and may be redeemed for tickets purchased ONLINE, in-person, or over the phone. They may not be redeemed for concessions, merchandise or any fundraising activity not for sale through our online Box Office.
You can now purchase Electronic Gift Cards online. These may be Emailed (E-Gift) or sent via Text Message (M-Gift) to you or the recipient.
Visit our Electronic Gift Card sales site to choose how you would like to deliver your gift, pick the amount of your gift, customize your message to the recipient, and even schedule delivery up to three months in advance.
To schedule future delivery, please select your time and date from the options in the order customization screen BEFORE ADDING THE CARD TO THE CART. Please note that you cannot choose a delivery time that is sooner than the security delay.
E-Gift Cards are emailed to the recipient while M-Gift Cards are delivered via text message.
You may have the E-Gift sent you you or the recipient. If you want to give your Gift in-person, choose an E-Gift Card, send it to your email and print it out. You can even download a flyer to go with your gift!
Most gift cards are issued in less than 2 hours & often much sooner. E-Gifts are great for last-minute giving!
Event Vouchers
Event Vouchers may be issued for various reasons including when patrons are unable to attend after they have purchased tickets. They are different from Gift Certificates.
- Vouchers may be valid for a specific show or season, and may be exchanged as indicated on the voucher.
- Vouchers are valued at the amount of the original purchase and valid for one year from the date of issue.
- Vouchers may not be redeemed for special fundraisers or Co-Productions unless indicated on the voucher.
- Vouchers must be redeemed by phone or in-person. Follow instructions provided on the voucher.
How do I find my Mobile Tickets?
FIRST: You must have selected EMAIL as your ticket delivery method when you placed your order, or requested tickets to be emailed to you at a later time. If you cannot locate the "View Your Tickets" link on any of our communications, your tickets will be printed out and waiting for you to pick up at the Box Office.
If this is the case and you wish to use Mobile Tickets, you may call 782-3200 or EMAIL the Box Office to request Mobile Tickets. When you receive the new email you will find the "View Your Tickets" link.
Look for the "View Your Tickets" link in your original confirmation, exchange confirmation or pre-show email. Clicking that link takes you to the Online Ticket Page. There, you will find your tickets and have the following options:
- Display the online ticket page, as is, for entry. Ushers will scan a different ticket for each patron in your party.
- You may also take a screenshot of your ticket. Make sure it includes the performance date/time and seating location and the entire barcode. This is a great way to send tickets to your guests if they may arrive separately from you. To avoid delays in seating, make sure you know which ticket is yours, and don't send two people the same ticket.
- Add them to your Apple or Google digital wallet.
- Use the handy Print Order button to print them out - two tickets will print on each page in black and white.
All versions of a valid ticket will work and will scan just fine - the online ticket, a screenshot of it, the printed version, and even the old-style Print-at-Home PDF tickets that were sent before we enabled mobile tickets, and tickets added to Apple/Google Wallet.
NOTE:
- If you have tickets on multiple orders you will have to access each order from its own "View Your Tickets" link. You may then collect all the tickets in a single digital wallet.
- If your ticket has been exchanged or refunded it will scan as invalid on entry. Your "View Your Tickets" link will always reflect the most current tickets on that Ticket Order.
- If you had the entire order refunded and then purchased new tickets, you will need to make sure you are accessing your tickets through the confirmation email for the new order. The link in the old email will return an error.
Where to find important information on your Mobile Tickets
What kind of information?
Mobile tickets contain information about our location, where to park, when to arrive, how long the show is, and if there is anything audience members should be aware of, like flashing lights or surprising audio or visual effects. They also can remind you about special pre or post-show events like tastings and discussions.
Much of this information is included in the pre-show email, but once you've added the ticket to your digital wallet, or printed it out, why go back to an email?
On the Online Ticket Page: Click "See Details" at the bottom left of each Mobile Ticket. This information will be included on the printable ticket.
In a Google Wallet: click the three dots in the upper right corner of your ticket/pass.
In an Apple Wallet: click the circle with three dots in the upper right corner of your ticket/pass.
Do I have to add my Mobile Tickets to my digital wallet?
No. You can open your online ticket(s) from any "View Your Tickets" link in your original confirmation, exchange confirmation or pre-show email and use it just like that on your phone.
While adding to Apple or Google Wallet is a great idea and the most convenient option, if you are unfamiliar with or do not use digital wallets you can skip this step.
Once you access your tickets through the provided link, you may also take a screenshot, print your tickets via the handy Print Order button found on the webpage, or simply open up that page on your mobile device.
All versions of a valid ticket will work and will scan just fine - the online ticket, a screenshot of it, the printed version, and even the old-style Print-at-Home PDF tickets that were sent before we enabled mobile tickets, and tickets added to Apple/Google Wallet.
If your ticket has been exchanged or refunded at any point, it will scan as invalid on entry. If you exchange your ticket, remember to add the new one to your digital wallet. See About Digital Wallets FAQ, below, for details.
Online Ticket Page
Ticket in Google Wallet
Ticket in Apple Wallet
If I add my ticket to my digital wallet, does that invalidate the ticket on the online ticket page or any printed ticket?
Adding a ticket to a digital wallet does not invalidate other versions of that ticket. So whether or not you have added your ticket to your digital wallet, you can still use any other form of that ticket. This includes on the online ticket page, accessed through the "View Your Tickets" link (or a screenshot of it), a printed ticket from the online ticket page, the old PDF ticket, or a printed ticket picked up at the Box Office.
As long as the ticket is valid (e.g. has not been refunded or exchanged away) and hasn't been scanned already, all versions will work just fine!
Will I need internet / cell service to access my tickets at the Theatre?
Tickets in your Apple and Google Wallet are accessible without an internet connection, as are screenshots saved on the patron's mobile device. And of course, printed tickets don't require the internet!
Pulling up the online ticket from the "View Your Tickets" link in an email is the only option that does require internet or cell service.
If you have exchanged anything on your order, make sure you accessed your new tickets using the "View Your Tickets" link on the Exchange confirmation or most recent pre-show email and have added the most recent ticket to your digital wallet, or have the most recent screenshot, or printed ticket.
How do I give my friends their tickets?
You don't have to do this unless you will be arriving at the theatre at different times and may not be ready to take your seats at the same time. Your friend can't be seated if their ticket is on your phone and you are in the theatre already. You can't leave a Mobile Ticket at the Box Office for them to pick up, either.
If you do need to share a ticket with a fellow attendee, access your tickets using the "View Your Tickets" link and:
- Take a screenshot of their ticket and text or email that image to your friend. Make sure that you get everything from the show name and the entire barcode in your screen shot. It's also a good idea to send a screen shot of the important information about the performance.
Online Ticket Page: Ticket Area
Online Ticket Page: Show Details
-
Print out your tickets, cut them apart, and give it to them in person (just as you could with any printed ticket). Click the "Print Order" button to get printable tickets.
- Make sure the Ushers only scan YOUR ticket, and NOT your friend's. You don't want their ticket to look like they've already been admitted.
Do mobile tickets update in real time if the information for that ticket changes?
It depends on how you are accessing your tickets. Here are details for each method!
The online ticket page, accessed through the "View Your Tickets" link:
- The information on the online ticket page is fetched fresh each time you access it. In other words, you will only see currently valid tickets, with current information, when you load the online ticket page.
See "About Digital Wallets" below.
About Digital Wallets
Can a ticket be added to one digital wallet multiple times, or be added to multiple digital wallets?
It depends on the type of wallet. Put simply, Google Wallet tickets are unique, while Apple Wallet tickets function more like a printable ticket. Here's how it works:
Google Wallet:
- If the ticket is already in Google Wallet, it cannot be added again - to that same wallet or any other Google Wallet. You will receive a message that notifies them the ticket is already in a wallet if you attempt to do so.
- If a ticket has been removed from Google Wallet, you will be able to add it again, either to the same Google Wallet or a different one.
Apple Wallet:
- You can add the same ticket to Apple Wallet repeatedly, but each new add will override the last one, so one ticket can only exist in one Apple Wallet one time.
- One ticket can, however, be added to more than one Apple Wallet - unlike with Google, there is no check that prevents this.
Do mobile tickets update in real time if the information for that ticket changes?
Google Wallet:
- Tickets in Google Wallet update automatically if information changes - e.g. if relevant information on the Event is updated, it will also update Google Wallet tickets. And when a ticket is refunded, it is also automatically deactivated in Google Wallet.
Apple Wallet:
- Tickets in Apple Wallet do not receive updates. If the Event information changes, you will need to return to the online ticket page, using the "View Your Tickets" link, and re-add the ticket to your Apple Wallet to reflect the new information.
Join our Email List
The Public Theatre
31 Maple Street
Lewiston, ME 04240
Business: (207) 782-2211
Tickets: (207) 782-3200
